Social Service Assistant (Case Aide)

Job Details

The Department of Human Services (DHS) mission is the safety, health and independence for all Oregonians. We help Oregonians in their own communities achieve well-being and independence through opportunities that protect, empower, respect choice and preserve dignity. We protect children who are abused or neglected. We serve seniors and people with disabilities. We help low-income people along the road to self-sufficiency with health coverage, job preparation, childcare and other supports. Our services are delivered in the least restrictive setting and in partnership with communities. We are absolutely committed to ongoing innovation in the delivery of services, and we are committed to recruiting, developing and retaining dedicated employees.  DHS is guided by our core values of Integrity, Innovation, Respect, Service Equity, Responsibility, Stewardship and Professionalism.

DHS employs over 7,500 people, in more than 100 locations around the state, and delivers services through and in coordination with many community partners.

The Oregon Department of Human Services/Child Welfare Program is currently recruiting for ONE (1) permanent full-time Social Service Assistant (Case Aide) position.  This vacancy is located in Baker City (3165 10th St) and is represented by a union.

This recruitment announcement will be used to establish a list of qualified candidates to fill the current vacancy and may be used to fill future vacancies as they occur.

Duties & Responsibilities

Support caseworkers with casework tasks by assisting to provide coordination and performance of duties to include but not limited to documentation, assist with assessment activities, data entry input, transporting, accompanying worker on home visits and working to assist with engagement of families to aid the caseworker in moving the case forward to improve outcomes in a more timely manner for families.

Work across all child welfare program areas as a member of the service delivery team to:

  • Support the engagement of children in need of placement;
  • Contribute to risk and safety assessments and the associated decisions and plans;
  • Support the caseworker in tasks related to assessment and case planning activities;
  • Support essential casework activities designed to facilitate change; and

Actively seeks to achieve the DHS goals of integrity, stewardship, responsibility, respect and professionalism.

Actively seeks to provide culturally appropriate services clients are treated respectfully, compassionately and effectively in a manner that recognizes, affirms and values the worth of children, individuals, famillies and communities, protecting and preserving the dignity of each. This includes: culture, language, national origin, class, race, age, ethnic background, disability, stage of development, religion, gender, sexual orientation, and other differences/diversity factors.


Case Aid Responsibilities/Duties

  • Accompany CPS caseworker to assist in assessment and/or other casework activities in the field, including taking notes, providing forms/completion of Release of Information, answering questions, making observations, assisting in engagement of family, providing transportation, coordinating visitation, medical/dental/mental health appointments.  Priority will be cases where children are taken into DHS custody/court involved cases in order to assist caseworker to move the case forward to permanency.
  • Coordinate first visit following placement of children in foster care, supervising if no other SSAs are available.
  • Assist families with completion of forms (ICWA, Father’s Questionnaire, Release of Information, etc.) and coordination of appointments.
  • Gather information from collateral contacts when assigned to do so by caseworker and input into OR-Kids.
  • Provide assistance with referrals (eg. for medical, dental, mental health, and CANS assessments) and regular contact with service providers, families and foster parents. Assist in completing tasks associated with these referrals and contacts.
  • Input documentation into working draft document for case plans and assessments and request caseworker input and review.
  • Provide information for admission of children into school and hospitals at the direction of casework staff.  May provide support to children who are being assessed for physical/sexual abuse.
  • Assist caseworker with absent parent search, relative search, medical and genetic information, requesting records, organizing discovery for processing, and other tasks as assigned that support casework functions.

Attendance/assistance at family meetings:

  • Attend transfer staffing, CSM and FDMs on a regular basis on cases when assigned to provide case aid work on a case.
  • Attend unit meetings, quarterlies, supervisory conferences and other meetings as appropriate.
  • Attend IEP, ILP, WRAP, and other service meetings as appropriate on assigned cases.

Caseworker Support Services:

  • Face to face contacts not to exceed one every 3 months or 4 per year on an assigned case.
  • Coordinate with caseworkers to ensure child wellbeing needs are met in a variety of ways, clothing vouchers, ILP referrals and attendance, appointments, transportation.
  • Transportation assistance as necessary.
  • Limited visit supervision coverage.

Other Duties:

  • Provide verbal and or type written feedback to service workers as appropriate.
  • Other duties as assigned.


Work is done in office, field and community. Clients served may be hostile and resistant. Some travel is required. Valid driver’s license is required. Requires ability to use computer technology, including a working knowledge of Outlook, Microsoft WORD and OR-Kids. Occasional compensated overtime during evening and weekend work may be required.

Qualifications, Required & Requested Skills

Your application materials, including your answers to the ‘Supplemental Questions’ will be reviewed to determine if you meet the minimum qualifications and how you meet the requested skills for the position to which you have applied. Your answers to the supplemental questions must be reflected in your application.

One year experience assisting professionals in one or more specialized social programs such as family services, children services, senior services, mental or developmental disability services, substance abuse programs, juvenile corrections programs, or occupational skills programs; OR

Possession of a current certification in Child Development, Early Childhood Education, Addiction Counseling Preparation, or Juvenile Corrections; OR

45 quarter hours, or 30 semester hours of college course work in sociology, psychology, early childhood education, criminal justice, human services, juvenile corrections, or occupational skills training; OR

An Associate’s degree in a field not closely related to Social Work/Human Services; AND Six months of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, mental or physical disabilities, juvenile prevention, health, cultural competencies, and/or inadequate housing).

Requirements for position:

  • FBI Criminal Justice Information Services (CJIS) clearance.


  • Experience using Microsoft Word;
  • Experience communicating effectively with people over the telephone, in writing and in person;
  • Experience observing and documenting (in writing) the activities concerning individual client cases;
  • Experience preparing notes for court testimony;
  • Experience testifying about your observations before a court or administrative decision making body;
  • Experience directly observing visits or other parent-child interactions to assess relationships, document progress, and provide feedback and coaching.

Applicants that most closely match the minimum qualifications and requested skills will be invited for an interview.

Additional Information

The state of Oregon is now requiring all applications have a valid email address.

Applicant E-Recruit Help and Support
This quick help guide can also be found on the State Jobs Page by clicking in the Applicant E-Recruit FAQ’s then click on Applicant Profile Maintenance.

E-Recruit technical support[email protected]

Information on Veterans’ Preference points

Questions and inquiries regarding this recruitment may be directed to:
Carissa Stuckart, Workforce Recruitment Consultant
[email protected]

DHS will communicate with all applicants via e-mail.

TTY users please use the Oregon Telecommunications Relay Service: 1-800-735-2900 and ask the Telecommunications Assistant to connect you to 503-945-5698 (8:00 a.m. and 5:00 p.m. (PST) Monday-Friday.

If you are offered employment, the offer will be contingent upon the outcome of an abuse check, criminal records check and driving records check, and the information shall be shared with the DHS, Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.


The Oregon Department of Human Services is committed to affirmative action, equal employment opportunity and workplace diversity.