A company built to serve you. It’s your career, Shelter it!
The job, in a nutshell:
The Say Service Squad Team Member is an integral member of the customer service team. Part licensed agent, part customer experience guru, and all empowered CSR, you will proactively assist Say Insurance customers-all while maintaining deadlines, business objectives and a positive attitude.
This role is centered on keeping our customers happy by being efficient, proactive, transparent and clear, and Say will be successful because of you. Your wheelhouse is customer service, but you also keep up with trends in customer experience and enjoy finding better ways to increase call center speed, accuracy and personalized service. You thrive in an environment where you are expected to work as a team and do best when you are empowered to make decisions. You are an overall creative thinker who understands what great customer service looks like and you can and do suggest opportunities when and where you see them arise. You are collaborative and easy to work with. Your knowledge base is broad. And your middle name is organized.
Sound like you? Please consider joining our unique team.
This position is part of our Say Service Squad customer service team, working to compete in the digital space with a new insurance brand. We’re a small, agile and cross-functional team-so we need dynamic, self-starters to hit the ground running and work well in a fluid, collaborative setting. We’re customer-obsessed. We’re data junkies. We test and optimize. And we like things that way.
Your day looks something like this:
Analyze risks, exercise judgement and make rapid decisions when taking care of customers.
Reporting, processing of policy holder claims, complaints, and premium payments, as well as, providing insurance quotes, answering customer questions, transacting sales and policy changes.
Handles incoming emails and calls from policyholders, claimants, and other consumer contacts.
Answers claims, policy and underwriting questions within scope of authority.
Identify opportunities to improve the customer service experience, processes and communication as needed.
Always striving for clarity, transparency and wit in interactions with customers.
We’re looking for someone with:
-Ability to acquire Property and Casualty (P&C) Producer’s license in Say Insurance operating territory.
-Ability to pivot and adapt to shifting priorities without missing a beat, all while managing time and multitasking.
-Excellent typing skills.
-Proficiency in mathematics.
-Superior oral and written communication skills.
-Excellent reading comprehension skills.
-Ability to perform the essential functions of the position with or without a reasonable accommodation.
-A desire to grow customer service skill-set in an agile, start-up, collaborative environment.
Due to the duties and responsibilities of this position, a criminal background check may be run on final candidates.
Minimum starting salary: $15.65/hour
If interested, please apply by 08/18/17