Document Imaging Specialist

Job Details

The role holder works as part of the service delivery team that is aligned to one or more customers. He/she will have focus on the following:
◦ Delivery of service that meets SLA and delights the customer (KPI: SLA achieved & high customer satisfaction)
◦ Supporting the achievement of productivity improvements (KPI: Value for customer & enhanced margin)
◦ Contributing to service transformation and business growth (KPI: Further profitable service revenue)Scope:
The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer.
Monday-Friday 1st Shift 7:00am-3:45pm


Primary Responsibilities:
  • Open communication with the Customers Subject Matter Experts on production issues .
  • Ability to work any / all shifts including irregular work week.
  • Attention to detail of paperwork is key, ensuring all fields entered into databases are complete and accurate. Ability to file in a date based file.
  • Able to multi task in a fast paced, highly visible work environment. Communicate effectively with team members, as well as Customer, when requested.
  • Use customers software / paper request to pull electronic files and to move or manipulate them to send to the appropriate locations for production. Typing Skills and accuracy crucial (15 to 20 words a plus).
  • Code, index, sort and file material according to agreed SLA with customer.
  • Communicate with Customers to fill their electronic orders.
  • Maintain logs and error reports for tracking of job status.
  • Electronically process and produce product to required SLA.
  • Input data from source documents into Vendors tracking system.
  • Complete production of Order Desk, Pre-mask, HAP Plots or stencil kits in timeframes agreed in SLA.
  • Conduct quality checks on own work to ensure accuracy and required standards.
  • Package material according to agreed SLA with customer.
  • Keep statistics and records of all work undertaken.
  • Communicate with Vendor Leads and Vendor Subject Matter Experts
  • complex/technical jobs and discussing their production requirements and turnaround times.
  • Perform basic PEDS functions
  • Perform basic device cleaning, and replacement of operator accessible parts and consumables per equipment specifications
  • Pro-actively manage consumables and supplies coordinating with Lead or Vendor to order supplies.
  • Maintain on-site operator replaceable parts inventory
  • Perform basic equipment problem diagnosis
  • Serve as the primary customer contact for equipment support and service
  • Perform Data Entry for activity and billing for Vendor.
 Candidate Education:
Minimum: High School Diploma / (GED) / Secondary School GCSE or equivalent
Candidate Background: Skills, Knowledge & Ability:
Experience in customer facing role
Proven ability to work under pressure handling multiple tasks to ensure timely completion of all activities
Good communication, typing & computer skills
Health  safety awareness and complianceXerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or  belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.  People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox in the U.S. may request such accommodation(s) by sending an e-mail to [email protected]

United States-California-Huntington Beach
Virtual/work from home? No